Frequently Asked Questions
Find answers to all your questions about Moepuppy products and services with our comprehensive FAQ page. From shipping inquiries to product specifications, we've got you covered. Explore now for a seamless Moepuppy experience!
About Moe Puppy
What is Moe Puppy?
Moe Puppy is a leading brand in the pet grooming industry, offering a range of products designed to provide the safest, most effective, and luxurious care for your pets. Our products are crafted with a focus on innovation, combining natural ingredients with advanced technology.
Products
What types of products does Moe Puppy offer?
Moe Puppy offers various pet grooming products, including shampoos, conditioners, sprays, and grooming tools. All of our products are formulated to be gentle yet effective, ensuring your pet's coat and skin stay healthy and clean.
Are Moe Puppy products safe for all pets?
Yes, Moe Puppy products are designed with the safety of your pets in mind. Our formulas are made from natural ingredients and are free from harmful chemicals, making them suitable for pets of all ages, breeds, and sensitivities.
Can I use Moe Puppy products on puppies and kittens?
Yes, Moe Puppy products are gentle enough to be used on young pets. However, we recommend checking the specific product descriptions to ensure suitability for your pet's age and condition.
What kind of ingredients are used in Moe Puppy products?
Moe Puppy products are crafted using nature's finest botanicals. We prioritize natural ingredients to provide gentle, yet effective grooming solutions that are safe for your pets.
Ordering
Where can I buy Moe Puppy products?
Moe Puppy products are available through our official website https://www.moepuppy.com/
Can I modify my order?
Yes, you can modify your order, but only before it has been dispatched. If your order has not yet been sent out, you can request changes such as adding or removing items, adjusting quantities, or changing the shipping address. Please contact our customer service as soon as possible to make these changes.
Returns & Cancellations
What is Moe Puppyโs cancellation policy?
Read our cancellation policy
How do I cancel my order?
To cancel your order, please inform us clearly of your decision via:
Email: support@moepuppy.com
Phone: +919319815006
When will I receive my refund?
We will reimburse you within 14 days from the day we receive the returned goods. The refund will be processed using the same payment method you used for the order, with no additional fees.
What are the conditions for returning goods?
To be eligible for a return, please ensure that:
- The goods were purchased within the last 14 days.
- The goods are in their original packaging.
Goods that cannot be returned include:
- Custom-made or personalized items.
- Goods that deteriorate rapidly or have expired.
- Goods unsealed after delivery that are not suitable for return due to health or hygiene reasons.
- Goods that are inseparably mixed with other items after delivery.
Delivery
What is the delivery time for orders?
Domestic Shipping: Typically takes 2 to 4 business days.
Can I change my delivery address?
Yes, you can change the delivery address before your order is dispatched. Please contact us as soon as possible to update your information.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email or whatsapp. This link allows you to monitor the status of your shipment as updated by the shipping provider.
Customer Service
How can I contact Moe Puppy customer service?
For any inquiries, please email us at support@moepuppy.com or call us at +91-7303200570.
ย Specific Products
Which Moe Puppy product should I use for itchy and irritated skin?
For itchy and irritated skin, we recommend using Moe Puppy Xtra Nourish. Its nourishing formula helps soothe irritation and provides relief for itchy skin.
Which Moe Puppy product can be used for a dry and rough coat?
For a dry and rough coat, we recommend using any of the following Moe Puppy products: Keratin+, Shampoo + Conditioner, Xtra Nourish, or 4-in-1 Conditioner. These products are specifically formulated to address dryness and improve coat texture.
Which Moe Puppy product should I use if my dog has an infected ear?
If your dog has an infected ear, we recommend using the Moe Puppy Ear Care Solution. This product is specifically designed to address ear infections and promote ear health.
Which Moe Puppy product should I use for ticks?
For tick protection, we recommend using Moe Puppy Tick Defense or Anti-Tick Spray. These products are specially formulated to repel and eliminate ticks on your dog.
Which Moe Puppy product should I use for yellow teeth?
If your dog has yellow teeth, we recommend using the Moe Puppy Dental Spray. This product is formulated to help whiten and clean your dog's teeth, reducing discoloration and promoting overall oral hygiene.
Which Moe Puppy product should I use for dry and cracked paws?
If your dog has dry and cracked paws, we recommend using the Moe Puppy Paw Balm. This product is specially formulated to moisturize and heal dry, cracked paw pads.